This course presents Microsoft Office 2021 as one of the most powerful enhanced applications for word processing and desktop publishing. Throughout this course, trainees will learn how to create and design professional-looking documents using built-in templates, styles, and galleries. They will practice all the necessary skills for entering, editing, organizing, and formatting various types of content. Trainees will also learn how to create tables, perform calculations, and prepare professional presentations. They'll also gain expertise in using and sending professional emails. The course includes many additional skills that will enable trainees to manage multiple tasks with ease, such as customer service skills and basic sales skills. They will also learn how to handle digital marketing on social media pages. The course also provides a comprehensive study of the tasks and skills of a secretary, enabling the trainee to work in multiple roles and perform various tasks professionally.

The training includes:

• What is a secretary, and what are the required qualifications?
• The concept of secretarial work
• Definition of a secretary
• Required qualities of a secretary
• Job description for a secretary
• Job description for an office manager
• Job description for an executive secretary
• Identifying different types of secretarial work and their tasks
• Private secretarial work and its tasks
• Specialized secretarial work and its tasks
• General secretarial work and its tasks
• Managing phone calls
• Handling incoming and outgoing mail
• Secretary's functions
• Managing phone calls
• Handling incoming and outgoing mail
• Visitor appointments: The secretary's method for organizing appointments.
• How to arrange an appointment with the manager.
• Training on Microsoft Office programs (Word 2021, Excel 2021, PowerPoint 2021, Outlook 2021) at both beginner and advanced levels.

Training Skills:

• Secretarial
• Digital Marketing - Customized
• Customer Service Basics
• Basic Sales Skills